Drive strong customer engagement
Slalom Consulting’s Customer Management Practice helps clients build intimate and authentic relationships. We have deep business and change management expertise that enables us to guide our clients to more successful implementations through improved user adoption. And our focus on user experience enables us to extend and build compelling and intuitive interfaces.
Roadmap for success
Our Customer Management Practice starts by understanding an
organization's long-term customer goals and vision. We then work
with our clients to create a roadmap for a successful customer
management program with CRM solutions such as Microsoft
Dynamics and Salesforce.com. The result is a
comprehensive plan that supports a series of value-added releases
to effectively deliver new and more engaged customers.
During the implementation phase of a project, we leverage the
Agile methodology to deliver incremental value throughout and
ensure the system is aligned with client expectations.