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FEATURED INSIGHT

How executives can future-proof their organizations for 2024 and beyond

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Artificial intelligence

Impossible? That was yesterday. For us, AI isn’t just a technology—it’s a path to enabling limitless potential. Explore our latest perspectives on this fast-moving revolution. 

Embracing the AI-powered telco shift

Insight

Embracing the AI-powered telco shift

10 minute read
AI goes “public”: Navigating the new era of access and awareness in 2024

Insight

AI goes “public”: Navigating the new era of access and awareness in 2024

5 minute read
Your future customer is a machine

Insight

Your future customer is a machine

5 minute read
AI and innovation: Transform ideas into impact in weeks

Insight

AI and innovation: Transform ideas into impact in weeks

5 minute read
Building a sustainable AI office for long-term organizational success

Insights

Building a sustainable AI office for long-term organizational success

5 minute read
The future of work: Something AI can’t predict (but you can create)

Insight

The future of work: Something AI can’t predict (but you can create)

6 minute read
How AI is leveling the playing field for customer experience

Insights

How AI is leveling the playing field for customer experience

8 minute read
People: AI’s most powerful prompt

Insights

People: AI’s most powerful prompt

10 minute read
A group of employees working on laptops at a table.

Insights

The evolving role of the business technologist in the AI era

7 minute read
Person working on computer

Insights

Protected data & AI: Are your models using data they shouldn’t?

7 minute read
Woman with blue abstract background

Insights

Responsible AI: From vision to value

7 minute read
Leaders from Microsoft, Mayo Clinic, Virtue, and the World Economic Forum seated in white chairs on stage at HIMSS23.

Insights

Five AI questions every healthcare CIO should ask

5 minute read
The sorcerer’s apprentice: A cautionary tale of integrating AI at work

Insights

The sorcerer’s apprentice: A cautionary tale of integrating AI at work

10 minute read

Our industry outlooks

Rapidly emerging trends and economic shifts present an abundance of both challenges and opportunities across industries. Explore our industry outlooks to find out what’s in store for 2024.

2024 industry outlook: Financial services

Customer Story

2024 industry outlook: Financial services
2024 industry outlook: Healthcare

Customer Story

2024 industry outlook: Healthcare
2024 industry outlook: Life sciences

Customer Story

2024 industry outlook: Life sciences
2024 industry outlook: Media & communications

Customer Story

2024 industry outlook: Media & communications
2024 industry outlook: Nonprofit & philanthropy

Customer Story

2024 industry outlook: Nonprofit & philanthropy
2024 industry outlook: Higher education

Customer Story

2024 industry outlook: Higher education
2024 industry outlook: Government

Customer Story

2024 industry outlook: Government

Powerful customer experiences

In these turbulent economic times, some have lamented a decline in customer obsession. We say powerful customer experiences are more important than ever. 

Two women working in an office at a computer discussing a project.

Insights

The future of experience: Real examples from CX leaders

6 minute read
How life sciences companies can build trust and fulfill brand promises

Insights

How life sciences companies can build trust and fulfill brand promises

7 minute read
A team works together to develop a business strategy.

Insights

Maximizing the value of your existing MarTech investments

4 minute read
The market guide to customer data platforms

Insights

The market guide to customer data platforms

7 minute read

New ways of working

What does the future of work look like? It’s inclusive, AI-enabled, cloud-powered, and so much more. Browse our latest thinking on this vital topic. 

Unlocking M&A deal value in commercial life sciences organizations

Insight

Unlocking M&A deal value in commercial life sciences organizations

11 minute read
New CMO strategy: How to survive (and thrive)

Insights

New CMO strategy: How to survive (and thrive)

8 minute read
Group of people sitting on couch with laptop open on table

Insights

Optimizing human-machine combinations

5 minute read
Woman standing in front of a whiteboard with marker in hand and talking

Insights

 Four myths—and several truths—about change management

6 minute read
Two people are working together.

Insights

How to get the skills your organization needs for the future

9 minute read
A couple does the dishes together.

Insights

Transforming industries through innovation

5 minute read

Let’s solve together.

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