PWMCO

The Challenge

As PWMCO took a closer look at its customers and how to grow its business, the company realized it had several pressing issues to deal with. A provider of clearing, trading, custodial, and reporting services to the financial industry, Chicago-based PWMCO had to expand its capacity to meet customer needs, its existing online customer channel and improve the scalability of its reporting infrastructure. What's more, disparate back office systems made it almost impossible to provide additional services. PWMCO envisioned a holistic strategy that would support a new online customer channel, and of course wanted a solution as quickly as possible.

Our Approach

Leveraging years of portal design experience, Slalom proposed integrating PWMCO's portfolio management, accounting, and reporting systems with the new online channel, using advanced integration tools and techniques to ensure accurate data transfer. Slalom also developed new processes and took advantage of the integrated system by developing a new business intelligence reporting tool.

The Results

With the solution in place, PWMCO was quickly able to assess its impact:

• Monthly account statements could now be delivered to customers in hours instead of days
• Automating data and report formatting and collating across disparate systems eliminated manual customer reporting processes
• PWMCO now had a single source of correct data and new integration points with third-party financial institutions, which also eliminated data reconciliation and maintenance tasks