AutoTrader.com is the Internet's leading auto classifieds
marketplace and consumer information website, attracting more than
15 million unique monthly visitors. The company's Customer
Operations group and Finance organization engaged Slalom Consulting
to improve performance and identify and implement solutions for its
payment processing and fraud prevention area, a key ingredient for
continued growth and success. AutoTrader.com's business model is
based on trust and credibility. Thus, preventing and mitigating
fraud is a vital function for the company.
Slalom conducted a comprehensive assessment of AutoTrader.com's
payment processing, fraud prevention, and management practices, as
well as its organization and enabling technologies. This identified
pain points and opportunities for process and technology
improvements. In addition, the team outlined solutions that met
AutoTrader.com's stringent IT requirements and developed a business
case to capture benefits in excess of $1 million over five
years.
Slalom also developed a detailed and prioritized roadmap for
overall performance improvement in fraud prevention, provided team
training, and assisted AutoTrader.com in developing reports and
implementation.
This project has resulted in improved fraud prevention and
management performance measured in terms of losses, charge-backs,
automated screening effectiveness, and agent productivity. In
addition, the company has optimized its automated technologies and
improved tracking, as well as use of key performance metrics. This
success, along with continuing efforts to grow performance and stay
ahead of fraud threats, contributes directly to AutoTrader.com's
market leadership and customer focus.
