Seattle, WA – March 18, 2021 – Slalom, the modern consulting firm focused on strategy, technology, and business transformation, today announced that it has achieved the Amazon Connect Delivery Partner designation, a distinction reserved for qualified consulting partners in the AWS Partner Network (APN). AWS customers can now identify Slalom as an APN consulting partner capable of helping companies improve customer experiences at a lower cost by building cloud contact centers with Amazon Connect.
“The Amazon Connect Delivery Partner Certification is the result of Slalom‘s investment in both AWS and Amazon Connect as a Contact Center as a Service (CCaaS) solution,” said Dave Ducat, Connect Center of Excellence Director at Slalom. “Throughout the certification process, Slalom worked very hard to demonstrate our continuously growing Amazon Connect capabilities. Now that we have added this certification to our repertoire, we are thrilled to be featured as one of a handful of elite AWS partners in this space. We are excited to take things to the next level and help our clients transform their contact centers.”
Slalom’s expertise in digital customer experience, contact center capabilities, and specialized industry knowledge support its ability to reimagine the call center with its clients. Customer service—the key to any organization’s success—has changed dramatically over the past 12+ months. Although many call centers have operated remotely in the past, the recent shift to remote work for the masses has made customer expectations even higher and ever-changing. With Slalom’s contact center capability framework and focus on experience-led customer strategy, clients can count on Slalom to deliver high-impact results when it comes to contact center transformation.
There’s no room for guesswork when it comes to customer support. Experience-led strategy grounded in data is a proven way of better addressing customer needs, driving loyalty, and improving outcomes. Understanding who your clients are, what they need, and how they interact with you is paramount to creating experiences they’ll keep coming back for. By taking a cloud-first approach, Slalom helps its clients transform and improve business performance by unlocking new opportunities to modernize and improve the contact center with Amazon Connect.
Learn more about AWS and Slalom.