Finding the way forward
The pandemic continues to limit our daily lives and challenge our organizations. For months, companies in every industry have been racing to adapt operating models, rethink strategies, and create new experiences. And now, we're also experiencing a widespread reckoning with systemic racism—one that demands profound and lasting change.
In this environment, compassion is essential, creativity is strength, and we are called to bring the best of people and technology together to build a better future for everyone.
This page is a place of connection, to help our clients and communities forge ahead with timely insights and inspiration.
The business capabilities that will speed recovery from COVID-19 and recession are the same things many of our clients were already striving toward. Now they’re imperative.
We need digital agility to adapt to long-term changes in workforce structure and customer behavior. We need modern data cultures to make informed decisions quickly, while empowering curiosity and experimentation. We need the power of artificial intelligence to maximize efficiency and accelerate innovation. And we need cloud-first technology products that can adapt fast to changing needs.
It's amazing to see how quickly customers and industries have evolved through 2020. On the Slalom Customer Insight blog, we highlighted five emerging customer strategy trends. We've also noted six customer experience trends in retail and consumer goods, a great complement to this piece on retail's new normal.
Privacy remains a hot topic. We've outlined the leading privacy risks in this crisis and provided a three-step crash course for protecting your organization’s data now. Consumer privacy concerns are also of pressing importance, as digital channels take the lead on customer experience. A proactive approach to privacy by design can help you avoid customer data breeches and maintain brand trust.
Across industries, we’re seeing the future of the global workforce click into focus. We're learning from the ways businesses have extended the horizon of innovation to respond to the COVID-19 crisis, with scrappy innovations like pivoting production facilities to make sanitizer and PPE. And we're anticipating a wave of mergers and acquisitions as we exit this crisis, which will follow a new M&A and private equity playbook.
We’ve also been thinking about how rigorously exploring potential scenarios can reposition change as a way to pull your business forward, rather than a force that hits you unexpectedly and throws you off balance. Check out this blog on how to increase your speed to change using foresight.
As you look into the future, don't forget to take time to recuperate and recharge. Our Slalom Build team offers tools and tips to establish new habits of self care, along with valuable lessons learned from 10+ years of virtual teaming.
It's stories like the one above that keep us inspired. We're proud to share many more examples of resilience and impact, in partnership with Salesforce, Google Cloud, Tableau, our healthcare clients, life science innovators, and the public sector.
As we adapt to rapid change, we must continue to put people first, live up to our values, and learn together. That's how we'll make things better for the long run.