People profile - Carol Henry

Carol Henry

Carol Henry

Practice Area Lead, Organizational Effectiveness

  • Favorite quote
    “People don’t always remember what you say or even what you do, but they always remember how you made them feel.” – Maya Angelou

    “The trick to balance is to not make sacrificing important things become the norm.” – Simon Sinek in Start with Why
  • What makes a great consultant?
    I began my career as a technologist --- my passion is to put systems in the service of people. I spent several years writing technical requirements, building beautiful elegant tools, only to find that none of it was getting used.

    What I found is that the proverbial quote, “Build it and they will come”, wasn’t working for us. The people we had built the systems for were too busy, too overwhelmed, and frankly, didn’t have enough mindshare to care about the beautiful thing that we had built.

    What they needed was for us to understand them, filter for them the information that they needed most, and then to make that information available to them when they needed it.

    A great Organizational Effectiveness Change Management Consultant does this – they ‘get’ the person who is struggling to understand the technology, they pull in key insights and business rules (and it’s not always about the technology), and they work with the people who are using the system in order to make sure we are getting them everything they need.
  • What’s the best piece of professional advice you’ve ever gotten?
    One of the best leaders I had ever worked for asked me to tell him about a “best day” from the last 12 months. Then after I told him about it, he asked, “How can we make more of those?”
  • People would be surprised to hear that I worked as...
    I was on a Naval Reserve Officer Training Corps (NROTC) scholarship while I was completing my undergraduate degree at UC Berkeley. After I graduated, and was commissioned in the US Navy, I reported to my first ship – the USS Oldendorf, a Spruance class destroyer. There, I served as the Electrical Officer for two years. After that, I received orders for the USS Austin, an Austin class Amphibious ship, where I served as a Navigator for two years.
  • Education
    Diamond Bar High School – in a small suburb in Southern California
    UC Berkeley – majored in PEIS (Political Economy of Industrialized Societies)
    Columbia Business School