public sector

Empower your constituents

At Slalom, experience meets empathy. We’ll help you make the most of the Salesforce platform to engage constituents, modernize systems, and streamline processes—so the people you serve get what they need, faster.

We don’t believe in cookie-cutter solutions. We start by listening to understand your unique challenges and pressures. And we’re personally invested in your success. Unlike many consultants, we work where we live. When our communities thrive, we all thrive.

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It’s all about empowerment

Slalom and Salesforce partner to give power back to communities and help public agencies make the most of their resources. Take 75 seconds to see how.

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A record of delivering for the public sector

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Proven success with: Motor Vehicles, Unemployment, Transportation, Emergency Management, Governor's Office, Corrections, Personnel, and Health & Human Services.

Engaged with the moment: CARES Act alignment, Contact tracing, Chatbots, Compliance tracking, Police accountability, Modernizing emergency response systems, and Safety measures and protocols.

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crisis management

Connecting people with healthcare in a pandemic

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Challenge: How to match healthcare workers with jobs in a system pressured by COVID? This state agency partnered with Slalom to develop a Salesforce solution to vet, assign, and track workers.

Result: A solution that includes case management, process workflow and client communications—optimized for busy essential workers. This solution was delivered within an astonishing two weeks—and accomplished 100% remotely.

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achieving accountability

Meeting the demand for police oversight

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Challenge: In a time of increasing demand for police oversight, the Department of Police Accountability (DPA) in a major city was using paper-based processes and 20+ year-old technology. Slalom conducted a series of workshops to identify pain points in the process and work with the DPA to brainstorm solutions.

Result: A Salesforce-based case management solution overhauled the complaint process and became the foundation of the DPA’s new strategic plan. Slalom team members partnered with DPA to present the new strategy to the mayor, the Police Commission, and other leaders.

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public sector

A chatbot to unblock unemployment benefits

See how Slalom launched a Salesforce chatbot in only five weeks to unblock thousands of constituents from getting the benefits they were owed.

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Multi-lingual chatbots

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Explore how you can empower more constituents, faster with a multi-lingual chatbot, delivered in 4-6 weeks.

 

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we can help

Connect with a Salesforce expert in public sector solutions