CUSTOMER ENGAGEMENT

Connecting with customers on their terms

In a world of social media, always-on consumers, and instant feedback, “joining the conversation” isn’t enough to maintain—let alone grow—your customer base. Engaging your customers means building and maintaining authentic and meaningful relationships.

We work side by side with your marketing organization to design and create complete, customer-centric strategies and solutions that draw from other Slalom service areas, like CRM, information management and analytics, and user experience.

These solutions help you connect new and existing data to gain a better understanding of your customer interactions and create micro-segmented campaigns based on personalization. They also enable you to unearth valuable insights for product and service development.

Offerings

Customer Insight & Strategy

We unlock new customer insights, create personas, and define engagement strategies.

Differentiated Digital Experiences

We design and build intuitive apps, websites, and other digital experiences for use in an increasingly mobile world.

Marketing Execution

We find and harness the right marketing strategies for each client and execute them through nimble project and program management.

Customer Innovation Facilitation

We find unexplored ways to engage with customers, and design and build new products and services.

Clients

"The app creates a better relationship between me and the server if they know why I'm here."
Buffalo Wild Wings customer

Industry experience
Energy
Financial Services
Food and Beverage
Healthcare
Hospitality and Recreation
Insurance
Retail
Telecom