Customer Story - Emergency Medical Responder

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Making training more effective and less costly

When an emergency medical responder wanted to streamline its training, we helped make it more effective and less costly.

If anyone requires efficiency, it’s emergency medical responders. Our lean learning experts dialed in a custom-built training program for our client that isn’t just helping to bring employees up to speed on a new system—it’s also saving as much as 70% on development costs and 95% on training consumption costs.

95 percent reduction in consumption costs
delivered 30 plus video tutorials
70 percent reduction in development costs

Timing is everything

As an emergency medical service provider, our client needs its people to be sharp, up-to-speed, and ready for action. So when when it was ready to roll out a new time-clock and scheduling system, it didn’t have time to waste.

It joined forces with our Organizational Effectiveness team to guide the new system launch and address the disjointed learning, change management, and communication processes and systems across the company’s five divisions.

“The content and method is great … I really like the employee engagement on these and the fact that we can continue to reshoot/tweak in small segments.”

Ready for action

Step one: Interview stakeholders and users to identify current skills and gaps. Collaborate with subject matter experts on content. Deconstruct content and delivery methods into critical learning objectives.

Step two: Map learning objectives to lean learning components. Design lean learning solutions and strategies. Determine the best deployment platform.

Step three: Deploy an initial roll out to evaluate results and apply lessons learned before the final launch and company-wide communications.

Final step: Deliver 30+ video tutorials paired with scripts, maps, job aids, and communication templates.

“It’s brief, immediately applicable, and then it’s out of the way.”
Chris Vigil, Consultant (Project Team)
Slalom Consulting

Lean learning gets results

  • Empowered users. Because the training videos are available on demand, our client's 1,000+ paramedics and EMTs no longer need to take overtime to attend instructor-led training sessions. Learning at the point of need, for the win.

  • Lower training costs. The new methods are projected to save as much as 95% on consumption costs and 70% on development costs.

  • Better feedback. With better access to feedback from users on the learning process, our client can fine tune its training methods over time.

Development cost comparison estimate:

  • Traditional development cost: $42/employee (assuming software licensing not required)

  • Lean learning (actual development cost):$12/employee

Consumption cost comparison estimate:

  • Traditional student content consumption cost: $717k

  • Lean learning (projected student content consumption cost): $140k (assuming all employees consume the full 24 minutes of content)

  • Lean learning (projected student content consumption cost): $35k (assuming each employee consumes 6 minutes of content because lean learning allows individuals to tailor content to their individual needs)

Christopher Vigil is no longer with Slalom.


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