Customer story - Legacy Health

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Putting healthcare information in the hands of patients

Putting healthcare information in the
hands of patients

When Legacy Health wanted to help its patients take control of their care, we helped create a mobile app that gave them access anytime, anywhere.

Legacy Health is leading the mobile-friendly patient experience in Oregon. First, the Portland, Oregon-based health system launched a responsive website; then it rolled out a mobile app for iOS and Android—the first in its city. The mobile app helps patients to take better control of their health—determining how, where, and when they access their personal care information.

75 percent increase in mobile traffic to site, 2013 launched responsive website, 2014 launched IOS and android mobile apps

Legacy’s mobile journey

Legacy Health is the largest nonprofit, locally owned health system in the greater Portland area. In recent years, Legacy has experienced a huge uptick in mobile traffic. In 2013, more than 30 percent of website visits came from mobile devices—representing a 75 percent jump in year-over-year mobile traffic.

Wanting to offer its patients the mobile experience they’d come to expect, Legacy first launched a responsive website—at a time when only 25 percent of hospitals around the country offered mobile-friendly responsive sites.

Next, Legacy set its sights on a multi-function mobile app. That’s where we came in. The Slalom digital team helped Legacy design and develop a patient mobile app for iOS and Android.

Full-featured mobile app

We worked with Legacy to incorporate the needs of patients, physicians, and clinics.

Our shared goal: empowering patients to take control of their personal healthcare through anywhere, anytime access to care information and physicians, clinics, and hospitals.

Available for both iOS and Android, the Legacy Health mobile app boasts the following features:

  • In Case of Emergency lock-screen wallpaper: Give emergency responders a helping hand by displaying critical medical and contact information—such as conditions, medications, and allergies—on your device’s lock-screen

  • MyCards: Track health insurance information, such as insurance carriers and copays. Bonus: includes a photo of insurance cards

  • MyHealth: Connect with Legacy’s secure MyHealth service to communicate with doctors or clinics to ask questions and get lab results, appointment information, current medications, immunization history, and more

  • Provider directory: Search (and favorite) Legacy’s directory of 2,600+ providers—by name or specialty

  • Locations: Browse Legacy hospital, clinic, outpatient imaging, pediatric, physical therapy, or urgent care locations, and get directions from current location

  • Sharing: Text or email location and provider information to friends and family

  • Push messaging

  • Symptom checker

“We are finding many ways in which digital communications make it easier to communicate with our patients, extend our services further and improve the way we deliver care.”
Amy Chaumeton, Chief Medical Information Officer
Legacy Health

Patient-powered healthcare

Legacy Health is now the first health system in Portland to offer its patients a robust mobile app. More importantly, it’s empowering the people and communities it serves to take control of their healthcare. With expanded mobile access to their personal health details, Legacy’s tech-savvy patients have better control of their health care and outcomes.

“We are finding many ways in which digital communications make it easier to communicate with our patients, extend our services further and improve the way we deliver care,” says Amy Chaumeton, M.D., Legacy Health chief medical information officer. “The majority of our patients are online and spending significantly more time on their mobile devices. The Legacy Health consumer app allows us to meet them there with convenient access to their providers and critical health information.”

Try it for yourself

The Legacy Health mobile app is now available for iOS and Android.


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