Visualizing ways to increase customer satisfaction
When US Foods wanted to know how its divisions were performing, we helped its teams visualize ways to increase customer satisfaction.
The right ingredients
US Foods supplies the ingredients kitchens need to keep cooking. Its customers include restaurants, healthcare and hospitality facilities, and government and educational institutions across the US. For efficiency, it needed a consistent view so all its divisions can be evaluated against the same scorecard, while identifying areas for improvement.
“Slalom proved they could quickly assess our BI maturity level, understand our challenges, our business, and the needed change management, and meet the fast ramp-up of skilled resources.”
Recipe for success
Together we helped US Foods meet its strategic vision.
Delivered multi-year project execution roadmap: Sequenced and prioritized reporting and data efforts, and established program governance
Designed, developed, and rolled out multiple data warehouse and Oracle reporting solutions
Shifted decision-making from operational reporting to analytical data views: Oracle briefing books keep execs informed, even when on the road
Built more accurate operations reporting: Reports identify accident causes and corrective actions for associate and fleet safety
Keeping kitchens cooking
From roadmap to delivery, we partnered to help get US Foods up and running on its enterprise reporting and data warehousing initiative. Perhaps most importantly, our work helped initiate the transition toward a centralized management structure.
More consistent view of the business
Ability to make quicker, more accurate decisions
Better insight into attainment of corporate goals