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Welcoming world travelers with industry-leading digital hospitality


At a glance

Hyatt engaged Slalom to build the technology to unleash the power of Hyatt's people, purpose, and data to transform the customer experience.


The new World of Hyatt app redefined hospitality in a digital world, increased bookings by 80%, and empowered Hyatt's UX and technology teams to continue innovating with confidence.

Key Services

Experience strategy & design icon
Experience strategy & design
Digital product building
Digital product building
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Planning & delivery
Organizational change icon
Organizational change


Travel & hospitality

When Hyatt and Slalom collaborated to envision the future of digital hospitality, we saw an opportunity to do something different. We asked ourselves, what would happen if we could unleash the power of Hyatt’s people, purpose, and data to transform customer experience?

Hyatt recognized the opportunity to use the mobile devices that customers always have nearby to increase customer satisfaction, surpass the digital experiences offered by competitors, and explore operational efficiencies at its properties. The hospitality leader envisioned a mobile app that would engage people in new ways and elevate guest satisfaction throughout their stays at Hyatt hotels around the globe.

With a thoughtful, contextually relevant approach to app design, Slalom and Hyatt teamed up to make this vision a reality with the new World of Hyatt app. In the process, Slalom helped set Hyatt up for success in the future by building capabilities within Hyatt’s existing team.

hotels and resorts
currencies and eight languages
increase in booking revenue from mobile app

Welcoming world travelers with industry-leading digital hospitality

umbrellas and sky

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