This grounded, insight-rich webinar is designed to demystify agentic AI and help service leaders understand where they are—and where they’re headed—on the path to intelligent transformation. We’ll kick things off with a brief, practical look at what agentic AI is and why it matters, followed by real-world examples of how clients are applying AI today.

From there, we’ll explore how AI is reshaping service—highlighting the evolution of the agent role from task executor to connection creator, and what it takes to move from pilots to scalable, impactful solutions. You’ll leave with a clearer understanding of the importance of foundational elements needed for AI success and the unexpected value of “boring AI” as a stepping stone to breakthrough change and a sense of what Salesforce’s Agentforce and Amazon Web Services' Amazon Connect are making possible with their AI capabilities.