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US Foods: Visualizing ways to increase customer satisfaction

At a glance

US Foods needed a centralized reporting platform to better manage its brand products and provide customers with a high level of service and value. We helped the company see how its divisions were performing and visualize ways to increase customer satisfaction.

what we did

  • Customer experience strategy
  • Multi-year project execution roadmap
  • Data warehouse and Oracle reporting solutions
  • Operations report development
  • Full view of the business and goals

The right ingredients

US Foods supplies the ingredients kitchens need to keep cooking. Its customers include restaurants, healthcare and hospitality facilities, and government and educational institutions across the US. For efficiency, it needed a consistent view so all its divisions can be evaluated against the same scorecard, while identifying areas for improvement.

Slalom proved they could quickly assess our BI maturity level, understand our challenges, our business, and the needed change management, and meet the fast ramp-up of skilled resources.

Recipe for success

Together we helped US Foods meet its strategic vision.

  • Delivered multi-year project execution roadmap: Sequenced and prioritized reporting and data efforts, and established program governance

  • Designed, developed, and rolled out multiple data warehouse and Oracle reporting solutions

  • Shifted decision-making from operational reporting to analytical data views: Oracle briefing books keep execs informed, even when on the road

  • Built more accurate operations reporting: Reports identify accident causes and corrective actions for associate and fleet safety

Keeping kitchens cooking

From roadmap to delivery, we partnered to help get US Foods up and running on its enterprise reporting and data warehousing initiative. Perhaps most importantly, our work helped initiate the transition toward a centralized management structure.