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ServiceNow

ServiceNow & Slalom  

Aligning technology with how teams actually work.

With Slalom and ServiceNow, organizations get work done faster and more efficiently with clear, trackable processes. Leveraging lessons learned from 350+ implementations, we help our customers deploy faster, reduce risk, and establish a strong foundation for growth.

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Driving contact center transformation

The modern service experience isn’t about choosing between people or technology—it’s about designing smarter systems where both work better together.

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We take a holistic, people-first approach that goes beyond platform configuration, so workflows reflect your day-to-day reality.

OUR SERVICENOW EXPERTISE 

ServiceNow product know-how 
  • Customer workflows
    • Sales and Order Management (SOM)
    • Configure, Price, Quote (CPQ)
    • Customer Service Management (CSM)
    • Field Service Management (FSM)
    • Customer Relationship Management (CRM)
  • IT workflows 
    • IT Service Management (ITSM)
    • IT Assessment Management (ITAM)
    • IT Operations Management (ITOM)
    • Governance, Risk, and Compliance (GRC)
  • Employee workflows
    • HR Service Delivery (HRSD)
    • Employee Center (EC)
  • AI
    • Now Assist
    • Agentic AI
    • AI Control Tower
    • Employeeworks
  • Industry solutions
    • High tech
    • Telecom
    • Financial services
    • Manufacturing
    • Healthcare & life sciences
    • Retail
    • Public sector
Execution expertise
    • Elite ServiceNow Consulting & Implementation Partner
    • Digital transformation
    • Strategic platform planning & roadmapping
    • Advisory services
    • ServiceNow platform architecture & design
    • Process optimization & service design
    • Agile & enterprise project management
    • AI-enabled workflows & automation
    • Organizational change management & workforce transformation
    • Data quality, performance, security & governance
    • Employee experience optimization
    • Complex system integration & master data management
    • Enhance & Operate services for continuous improvement
    • ServiceNow Build Partner
4.82/5
Customer satisfication score
350+
ServiceNow implementations
1,000+
ServiceNow certifications
9
Years average ServiceNow experience per team member
8
ServiceNow certified technical architects
Explore our ServiceNow profile→

 

Slalom helped a national healthcare company transform its team member experience across pre-hire, onboarding, and service delivery. 

We worked side-by-side with our client to deliver the largest implementation and transformation in the organization’s history. Together we enabled modern ways of working, increased scale, and set the teams up for an AI-enabled future-state operating model.

A medical professional in a white coat interacts with a digital tablet, likely reviewing patient information or medical records. The setting appears to be a healthcare environment, indicated by the stethoscope and identification badge. The image is softly lit, focusing on the hands and device, with no visible text or numbers. The mood is professional and modern, emphasizing technology in medicine.

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