beach with palm trees
all case studies

Hyatt: Welcoming world travelers with industry-leading digital hospitality

At a glance

We partnered with Hyatt to create an industry-leading hospitality app, World of Hyatt, while building the Hyatt team’s delivery capabilities every step of the way. Since the launch of the app, booking revenue is up by over 80 percent.

what we did

  • Customer engagement strategy
  • User experience strategy
  • Technology strategy
  • iOS and Android application development
  • Agile training

When Hyatt and Slalom collaborated to envision the future of digital hospitality, we saw an opportunity to do something different. We asked ourselves, what would happen if we could unleash the power of Hyatt’s people, purpose, and data to transform customer experience?

Hyatt recognized the opportunity to use the mobile devices that customers always have nearby to increase customer satisfaction, surpass the digital experiences offered by competitors, and explore operational efficiencies at its properties. The hospitality leader envisioned a mobile app that would engage people in new ways and elevate guest satisfaction throughout their stays at Hyatt hotels around the globe.

With a thoughtful, contextually relevant approach to app design, Slalom and Hyatt teamed up to make this vision a reality with the new World of Hyatt app. In the process, Slalom helped set Hyatt up for success in the future by building capabilities within Hyatt’s existing team.

Hyatt statistics


learn more

Welcoming world travelers with industry-leading digital hospitality

Download the story
umbrellas and sky