Slalom Federal

The US Citizenship and Immigration Services (USCIS) verification systems process millions of transactions every year and are used by hundreds of thousands of people across the US. We partnered with USCIS on a multiyear engagement to modernize the agency’s cloud-based systems, cutting cloud costs by 20% and improving speed and accuracy for the public.

When Congress passed the CARES Act to provide $350B+ in loans, a small-business support organization was flooded with calls, requests, and 20,000 searches per hour. We helped the agency quickly deploy a Salesforce Service Cloud chatbot and nCino loan-processing solution to reduce processing times from roughly 30 days to around 24 hours, getting money into the hands of small-business owners and their employees fast.

A world-famous cultural institution wanted to improve access, reach a broader audience online, and engage its 1M+ in-person visitors in new ways. We helped the institution review its current digital practices and evaluate audience experience, then we partnered to deliver a three-year transformation roadmap and develop recommendations around strategy, leadership and employee skills, processes, and technology. Today, the institution has actionable steps and is ready to execute its vision and achieve its organizational goals.