Slalom Federal

When Congress passed the CARES Act to provide $350B+ in loans, a small-business support organization was flooded with calls, requests, and 20,000 searches per hour. We helped the agency quickly deploy a Salesforce Service Cloud chatbot and nCino loan-processing solution to reduce processing times from roughly 30 days to around 24 hours, getting money into the hands of small-business owners and their employees fast.

Slalom partnered on a multiyear engagement with a national agency to modernize its internal and external cloud-based systems. Our engineers and consultants helped transition its legacy systems to new infrastructure and identify areas contributing to high technology spend. Slalom and agency teams implemented initiatives that cut cloud costs by 20% while improving speed and accuracy for the hundreds of thousands of members of the public who access the systems every year.

A world-famous cultural institution wanted to improve access, reach a broader audience online, and engage its 1M+ in-person visitors in new ways. We helped the institution review its current digital practices and evaluate audience experience, then we partnered to deliver a three-year transformation roadmap and develop recommendations around strategy, leadership and employee skills, processes, and technology. Today, the institution has actionable steps and is ready to execute its vision and achieve its organizational goals.