Retail & consumer goods
As everyday consumers, we can simply be satisfied with a product or captivated by a brand experience.
Customer expectations continue to evolve and today’s customers expect meaningful interactions wherever they shop or engage with a brand. That’s why Slalom’s retail experts work side by side with you to deliver seamless, scalable, customer-centric, omnichannel experiences.
We partner with Fortune 500 leaders and emerging players as they transform and thrive in a changing marketplace.
Our retail & consumer goods expertise
Consumer packaged goods
We help CPG brands unify demand, supply, and commercial planning including RGM (e.g., assortments, pricing, trade spend and promotional investments) using modern data and analytics. We build Agentic Commerce readiness by improving AI visibility (SEO‑to‑GEO), confirming product and checkout data/feed readiness with retail partners, and enabling ACP/UCP/ACS protocols so shoppers can discover and buy anywhere.
Quick serve & fast casual dining (QSR)
Slalom helps restaurant and dining brands improve digital ordering, kitchen and labor operations, and supply and menu planning while adapting to inflation and workforce volatility. Using modern platforms and data-driven decisioning, we drive throughput, guest satisfaction, menu and operational innovation, and profitable unit growth.
Retail
The retail industry sets the pace for innovation and customer experience. Slalom brings deep knowledge and hands-on experience to modernize commerce and store operations; elevate digital and in-store experiences; and use data and AI to optimize assortments, pricing, promotions, and inventory. The result is faster merchandising decisions, stronger loyalty, and resilient omnichannel growth.
Travel
We help travel brands modernize offer-order commerce, post-booking servicing, and traveler engagement across digital and human channels. We deliver self-service experiences, GenAI trip planners, and agent-assist copilots that reduce contact-center demand, improve service, and accelerate conversion and loyalty.
Hospitality
Hospitality brands modernize guest engagement, booking, and service operations across properties and channels, delivering improved experiences and greater efficiency. Slalom delivers AI-powered guest experiences, self-service capabilities, and agent-assist copilots that improve personalization, operational efficiency, guest satisfaction, and revenue.
