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Reimagine life sciences with Salesforce

We help biotech, clinical innovators, medtech, and pharmaceuticals modernize how they engage with HCPs, patients, sites, and stakeholders—powered by Salesforce and orchestrated by Slalom.


Expertise & solutions

Commercial excellence

  • Deliver smarter, more personalized HCP engagement at scale
  • Increase HCP productivity with AI-powered account planning and segmentation 
  • Improve territory coverage and call planning through real-time data insights 
  • Boost rep effectiveness with Agentforce-driven coaching and guidance 
  • Accelerate brand execution with connected field, marketing, and service teams

Patient services transformation

  • Reimagine support journeys from referral to adherence 
  • Reduce time-to-therapy with automated intake, benefit verification, and prior authorization workflows 
  • Improve service levels using AI-powered concierge and call center agents 
  • Increase engagement and adherence with personalized, omnichannel patient journeys 
  • Gain real-time visibility into patient status and program performance through unified data 

Medical engagement

  • Enable compliant, insight-rich scientific exchange 
  • Surface actionable insights faster with AI-enabled medical content search and signal capture 
  • Strengthen KOL and investigator relationships with targeted, data-informed outreach 
  • Improve compliance and tracking across scientific interactions and consent 
  • Connect medical affairs to commercial and R&D with a unified engagement platform 

Clinical trials

  • Modernize trial execution with intelligence and automation 
  • Speed site activation through AI-powered feasibility and automated onboarding 
  • Accelerate participant enrollment with personalized, data-driven campaigns 
  • Improve trial oversight with risk-based monitoring and real-time dashboards 
  • Empower decentralized trials with AI copilots and consent management tools 

Field reimbursement engagement

  • Enable faster access, better support, and real-time visibility across access teams 
  • Accelerate access resolution with intelligent workflows for benefit verification and prior authorization escalation 
  • Improve field efficiency with AI-enabled guided case conversations and payer pull-through tools 
  • Gain location-specific insights into payer trends, case aging, and resolution barriers 
  • Drive visibility across access programs with real-time dashboards, powered by Data Cloud 


How Slalom can help

Accelerate your life sciences transformation with targeted, high-impact offerings including: 

  • Rapid CRM assessment to guide your Veeva transition 
  • Data analysis and AI readiness to unlock insights and automation at scale 
  • Organizational Effectiveness to align people & process for next-gen CRM 
  • Omni-channel readiness and content factory 
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Why Slalom?

  • Top Salesforce consulting partner; #3 in North America and #4 globally 
  • Deep cross-functional expertise across commercial, medical, patient services, and clinical trials 
  • Proven playbooks for Veeva-to-Salesforce transition and in-housing patient support models 
  • Accelerated offerings to activate Data Cloud, agentic AI, and Life Sciences Cloud quickly 
  • Human-centered change and adoption strategies tailored to field, medical, and access teams 
  • Award-winning collaboration model with Salesforce, including partner advisory board participation and co-innovation 
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Let’s get started!

Whether you're early in planning or facing a looming decision, we’re here to help. Ready to map your transition? Let’s have a 30-minute discovery conversation. We’ll walk through your current state and share a tailored roadmap to get you future ready. 



EBOOK

Selecting the right deployment model and approach for Life Sciences Cloud

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Let’s solve together.